Privacy Policy · A/1 Creative Agency

A/1 Creative Agency ("A/1 Creative", "we", "us", or "our") builds websites and business-infrastructure systems for our clients. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have — including how we handle phone numbers and SMS text-message consent.

Information we collect

We collect only what you give us or what is needed to respond to you:

Contact details — your name, email address, phone number, and business name when you submit our quote form, contact form, or Business Infrastructure Assessment.
Assessment answers — the responses you provide so we can score your business systems and recommend a package.
Communications — messages you send us by form, email, text, or phone, and our replies.
Basic technical data — standard server information (such as the time of a submission and the page it came from) used to process and secure your request.

How we use your information

To respond to your quote request, contact message, or assessment and prepare a recommendation.
To contact you about your project by email, phone, or — only if you opt in — SMS text message.
To provide, maintain, and improve our services and to keep records of our work with you.
To meet legal, tax, and security obligations.

SMS / text messaging

SMS consent is collected only through the optional, unchecked checkbox on our quote form. If you check that box, you agree to receive text messages from A/1 Creative Agency about your quote request and appointments. The assessment and contact forms do not collect SMS consent. Calling us, leaving a voicemail, providing a phone number, or sending a text does not enroll you in recurring SMS messages.

Message & data rates may apply. Reply STOP to any message to unsubscribe at any time; you will receive one confirmation and no further messages. Reply HELP for help, or contact us at (513) 440-3329 or operations@a1creativeagency.com. Consent to receive text messages is not a condition of any purchase or service. A phone number alone is never treated as SMS consent.

We do not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Mobile information and text-messaging opt-in data and consent are never shared with any third parties for independent third-party marketing. Service providers who help us send messages (for example, our messaging platform) may process this data only to deliver the service on our behalf.

How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate — for example our website host, our customer-record system, our email provider, and our SMS provider — and only so they can perform those services for us. We may also disclose information when required by law or to protect our rights. As stated above, mobile opt-in and SMS consent data are never shared for independent third-party marketing.

Data retention

We keep your information for as long as needed to serve you and to meet legal and business requirements, then delete or anonymize it. You may ask us to delete your information at any time using the contact details below.

Your choices

Opt out of texts anytime by replying STOP.
Unsubscribe from emails using the link in any email, or by contacting us.
Request access to, correction of, or deletion of your information by emailing us.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is perfectly secure, but we work to protect your data and limit access to it.

Children

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.

Contact us

A/1 Creative Agency
Email: operations@a1creativeagency.com
Phone: (513) 440-3329